ASYLUM

CANCELLATION - Orders can be canceled and fully refunded only within 24 hours of order placement. Orders are non-refundable after 24 hours.

🔄 Return & Refund Policy

We take great pride in handcrafting each sign to order with care and precision. Because our pieces are custom-built and made for immersive environments, all sales are final.

However, if your sign arrives and is not functioning as intended, we’re here to help.

Please follow these steps for support:

• 📹 Submit a short video clearly showing the issue within 7 days of delivery

• 🛠️ We’ll evaluate the video and determine if the issue can be resolved with a simple repair or part replacement

• 💸 If the sign is determined to be beyond repair, we will issue a refund or replacement at our discretion

Please note:

• ❌ No refunds are issued for cosmetic variations or custom orders unless the sign is non-functional and cannot be repaired

• ⚠️ Modifications made after delivery void eligibility for return

We're committed to making sure your sign brings your haunt to life—if there’s a real problem, we’ll work with you to make it right.

Shipping Included. 3-6 weeks processing time for custom build and delivery from design approval. 

Signs ordered after September 1st have no guarantee of pre-Halloween Season Arrival, please contact us to review our product calendar if ordering after Sept 1st.